Family Home Support
Installing and configuring most of today's modern technologies can be for some, an experience that ranges from
a seemingly effortless task, to a teeth clenching
"if it doesn't work this time, it's going out the window!" for others.
If you find yourself relating to the "its going out the window group" you're in luck, help is at hand.
At CCTEK we can help with everything from home computing care / repair, Internet content filtering for the kids,
to your home theatre setup, configuration and repair.
We can help provide solutions & advice for situations you have or even haven't thought of yet.
Our industry experience and resources give us access to areas far beyond the retail shop front.
Best of all if you have a custom project in mind we will design, source and implement it at the best possible price, with best products just for you.
We take ownership of your problem, we keep you updated and provide the best
solution for you and your family.
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Home Office Support
Work from home?
Then you probably have a slightly more advanced view of things when it comes to technology.
But lets face it, technology isn't fool proof so there will be times when things just don't go as expected. A virus, spyware, updates, or simple hardware failures can turn a productive day into a disaster. It's usually at the point when you find yourself asking questions like, when was the last time I backed up?, How old is my equipment now? How can I avoid the same thing happening again? CCTEK can help, we are the people to call when things go wrong. We can understand the needs of businesses and can respond to your requirements easily, efficiently and effectively.
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Small Business Support
Being a Small Business shouldn't mean you have to wait in line, wait on the phone or wait for days for help to arrive.
When it comes down to it, Small Business is really big corporate without the overhead.
The situations are equally as demanding, the stakes are usually higher and the man or woman who owns the store, generally runs the store. CCTEK is here so you can keep your eye on the ball.
you look after what's important to you and your core business and we'll take care of the rest.
Our roots are BIG CORPORATE, so we understand things like procurement, licensing, service level agreements, maintenance contracts, subscriptions, software updates and business critical technologies. In terms of delivery the predicament of "impossible solutions in improbable time frames"
is more often than not the result of poor planning. The only question now is, how's your planning?
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How We Work
Our support process is built around 3 key elements.
Incidents, Requests for Change and Project Work.
1. Incidents - When something goes genuinely wrong through no fault of your own and leaves you and your equipment in a state of inoperability.
2. Requests for Change - When you need something done that's not absolutely critical, but ultimately necessary.
3. Project Work - Is simply the implementation of a solution that either enhances your lifestyle or increase your business productivity and efficiency.
At CCTEK as technical solutions provider, we can be dealing with any or all of these situations on any given day, our workload is prioritized and allocated according to your requirements, so your needs are meet, even when working to a deadline. We are a like a hospital for your technology, minus the long wait, the anxious moments and big bill at the end.
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Getting Support
There are a few things to consider, when deciding on who does your technical support.
Firstly certifications are a good, but they aren't the only component to a successful support service strategy. Industry experience, Practical knowledge and the resources to provide solutions, is another part of the equation. Finally understanding and keeping up to date with advances in technology requires a unique type of dedication, a dedication you will find at CCTEK, we've made working technology our lives, so your can keep it running in yours.
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