Pricing and Payments

Service Charges
Service

Advertised prices do not include gst
CCTEK ABN: 77 553 356 266

Phone Support

Phone Support - Designed to get your over those small technical hurdles. Session design to advise and guide people through basic troubleshooting techniques, system configuration checks, in order to resolve an identified technical difficulty.

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Phone Support

As a service option phone support is designed to get your over those small technical hurdles. Session design to advise and guide the novice to intermediate user types through basic troubleshooting techniques, system configuration checks, in order to resolve basic technical difficulties.

As Described in our Terms and Conditions

The Time Block allocated to a Phone Support Session is 40 Minutes. After 40 minutes rates are calculated proportionally in 15 minutes increments rounding to the nearest increment. Proportional costs are 25% of the total cost of a Phone Support Session.

Our service charges are based on a minimum and maximum amount of time we spend resolving your problem so, it's important to provide as much correct information as possible relating to the problem and or prerequisites are meet for a project when you make initial contact so we can minimize the time and maximize your results.

To avoid large bills for lengthy phone support, an engineer depending on the complexity of the problem, may suggest a site visit instead of going the full length of the phone support session. Should you wish to take up the option, depending on the length of time already spent, we would simply charge an additional 25% of the initial service charge, rather than the full cost of the support session.

In the event the complexity of the problem might extends beyond the usually allocated time (45mins) for a site visit, the engineer may offer a back to base service to you at a additional, nominal charge. this charge covers taking your equipment offsite, back to our offices where other onsite engineers can work on the device finalizing a resolution and or providing additional services. Upon completion, the item is returned and installed onsite by an engineer along with your service report. Cost would then be calculated accordingly.
Please note: Call out fee apply to customers requesting services 5-25 and 25 -50 Kilometres outside our the "Local Support Radiuses" for CCTEK City and Country Locations. As described in our Terms and Conditions

Remote Assistance

Remote Assistance is a service is designed to observe, with the option to take control of a remote control application session to resolve technical difficulties. Remote Assistance allows an support engineer to investigate root cause remotely in order to resolve through real time configuration changes via a remote application control session.

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Remote Assistance

As a service option remote control or remote assistance. Service is designed to observe your problem, investigate root cause and resolve through real time configuration changes.

As Described in our Terms and Conditions

The Time Block allocated to a Remote Assistance Session is 45 Minutes. After 45 minutes rates are calculated proportionally in 15 minutes increments rounding to the nearest increment. Proportional costs are 25% of the total cost of a Remote Assistance Session.

Our service charges are based on a minimum and maximum amount of time we spend resolving your problem so, it's important to provide as much correct information as possible relating to the problem and or prerequisites are meet for a project when you make initial contact so we can minimize the time and maximize your results.

To avoid large bills for lengthy Remote Assistance Sessions, an engineer depending on the complexity of the problem, may suggest a site visit instead of going the full length of the phone support session. Should you wish to take up the option, depending on the length of time already spent, we would simply charge an additional 25% of the initial service charge, rather than the full cost of the support session.

In the event the complexity of the problem might extends beyond the usually allocated time (45mins) for a site visit, the engineer may offer a back to base service to you at a additional, nominal charge. this charge covers taking your equipment offsite, back to our offices where other onsite engineers can work on the device finalizing a resolution and or providing additional services. Upon completion, the item is returned and installed onsite by an engineer along with your service report. Cost would then be calculated accordingly.

Please note: Call out fee apply to customers requesting services 5-25 and 25 -50 Kilometres outside our the "Local Support Radiuses" for CCTEK City and Country Locations. As described in our Terms and Conditions

Site Visit (Plan A)

Site Visits for locations within our designated Local Support Radiuses for our City and Country Locations.

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Site Visit (Plan B)

Site Visits for locations 5 -25Km outside our regular designated Local Support Radiuses for City and Country areas.

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Site Visit (Plan C)

Site Visits for locations 25- 50Km outside our regular designated Local Support Radiuses for City and Country areas.

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Deposit (SV Plan C)

25% Deposit Required for Type C Site Visit

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Update Service

Update Service - We'll get you Up to Date! Getting your system up to date with the latest security patches, operating and application updates can to be time consuming and sometimes tricky task, so why not take advantage while your machine's in the shop and ask for the update service to be included in the overall work.

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Payment Processes

Here we have the provided you with the option of processing some of the associated service charges you might receive during the normal course of business with CCTEK.
These payment can be processed securely through BPAY.
Your Tax invoice will outline what options you can use from our preset cart items in order to match the requirements of your invoice.
Should you wish to process your payment via your own internet banking facility, please use the Account Details supplied in the footer of your tax invoice.
Finally, for your convenience we have provide links to some of the leading financial institutions in Australia, should you wish to use your online banking services to process payments.

On behalf of everyone at CCTEK we thank you for using our services.

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Phone Support

Phone Support

Remote Assistance

Remote Assistance

Site Visit (Plan A)

Site Visits - Plan A

Site Visit (Plan B)

Site Visits - Plan B

Site Visit (Plan C)

Site Visits - Plan C

Deposit (SV Plan C)

Deposit - S.V Plan C

Update Service

Our Update Service