Welcome to the Support Page
Here we have created a simple outline of our business processes when it comes to things like, Business Hours, Payments, Onsite Visits and more. If you have any further queries relating to our business process not covered in this section, please feel free to contact us directly via the "Email Us" section of the site and we will do our best to answer your query as soon as possible.
Support Page
Business Support Hours
Designated Support Services
Payment Methods
Onsite Consulting Services
Procurement Services
Contact Us
Business Support Hours
Our Business hours are from:
8:00am - 6:30pm Mon - Friday
8:30am - 12:30pm Saturday
Designated Support Services
We provided:
Phone Support
Remote Assistance - via a number of tools depending on your issue.
Site Visits - To ensure you have our undivided attention, site visits are only done on a pre-allocated appointment basis only.
Block hours can be purchased for those with higher demands than usual to help keep the cost of support down.
Payment Methods
Payments will be accepted in the following forms only
CASH
EFT - Electronic Fund Transfer
BPAY Online.
Please note: We do not accept personal or company cheques.
Onsite Consulting Services
CCTEK Onsite Consulting Services consists of:
Site Visits - Which focus on issues for Family Home and Home Office Users.
Onsite Consulting - Which focus on issues relating to Small Business Operators
All Site Visits are conducted as pre-arranged appointments only, that way we guarantee you have our full attention.
A Site Visit consists of an engineer attending your residence, place of business to affect and co-ordinate the resolution of any issues you maybe facing.
Procurement Services
Only available to people who like saving money!
Our procurement services are second to none.
We can supply small business with prices that is only usually reserved for large corporate environments.
This service is only available only to our small business customers.
Call us Direct on 0458 788 880
click here to go to our email form
or
email us direct at support@cctek.biz
- CCTEK is a proudly Australian owned and operated business with homegrown expertise
- We offer the safety and security of more than 10 years experience in the Information Technology Industry
- Our expertise and experience extends across a wide range of media, operating systems, and hardware platforms
- We are a provider of premium quality technical support for Home, Home Office and Small Business
- Everything from building a website to computing care and repair
- Software installations and upgrades and complete re-imaging
- From data retrieval to learning how to get the best from your system
- Networking Troubleshooting Local, wireless and Wide Area Networks
- Specialised system support for both Windows & Mac operating systems